Conflict can be healthy when it brings about new ideas and deeper relationships. For this to occur, the basis for dealing with the conflict must be win/win. Conflict is unhealthy when it leads to distrust, anger, and withdrawal. These results usually mean that conflict has been approached on a win/lose basis.
The goal of this program is to bring participants to the awareness that relationships with friends, family, and co-workers merit the investment in time and energy required for disagreements to be resolved in such a way that both parties feel like winners. To this end, the program (a) helps participants to understand what they bring to the conflict situations they face in their personal and professional lives and (b) presents the opportunity for participants to learn effective conflict-resolution skills.
Training Objectives
Participants will have the following opportunities:
To assess their conflict-resolution styles;
To identify misunderstandings in conflict situations;
To learn how to view others objectively;
To acquire skills in stating complaints and requesting change;
To become adept at cooperative forms of negotiation; and
To learn strategies for dealing with difficult people.
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