This training program is intended for any manager, trainer, or supervisor who is responsible for initially teaching skills to a group of employees and then providing ongoing coaching and support. The focus of this workshop is on “soft” skills, such as interviewing, customer service, selling, making presentations, supervising, telephone reception, and patient care. Much of it can also be applied to the coaching of “hard” skills, such as computer applications.
Coaching skill development encompasses several competencies: how to teach skills, conduct skill practice, coach on-the-job performance, and adjust to the learning style of trainees. Each of these competencies will be addressed in this program. This training program works best with participants who share similar roles and teach similar skills. With some modifications, however, it can serve a more heterogeneous group.
Training Objectives
Participants will have the following opportunities:
* To learn and practice an active-learning approach to skill teaching;
* To design and conduct role-play practice sessions;
* To improve their ability to observe trainee performance;
* To promote the trainee’s use of problem-solving skills;
* To develop confidence in giving developmental performance feedback;
* To work on setting performance goals; and
* To know how to recognize and adjust to the learning style of trainees.
MOBILE: 63920-4323632
Email: jefmenguin@yahoo.com
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