Customer Service Excellence Quotes

Jef Menguin facilitates people skills seminars and teambuilding and leadership workshops. Visit his website at http://jefmenguin.com to learn more about his seminars.

I look forward to a Customer Service Excellence workshop I will be conducting on Friday for the HR Personnel of the Department of Energy. This will be my second time to conduct Customer Service workshop for a government agency. I though

t the first time was very challenging because like many Filipinos, I am a victim of poor customer service. Some government offices rival the services of MRT. If you live in Cubao, you will have an idea of service given to commuters who don’t have enough money to get a cab or drive their own cars. Or those who cannot endure the heavy traffic, thanks to the management of MMDA and bus drivers who make EDSA one long bus terminal.

Service for some government agency is a misnomer. I won’t mention the names of these agencies anymore. Enough it is to say that some goverment people think they are your bosses.

I am excited to this customer workshop with the Department of Energy. During my initial conversation with them, I found out that they want to improve their relationship with each other. Their co-employees are their first customers anyway. When they can happily work together, the quality of service they provide the public will inevitably improve. That’s the exciting part. YOu will love this people even before you start the workshop. The mere intention of serving us (the citizens) before is already inspiring. And I hope to help them the best way I can.

In one of our activities, I will share with them some of my favorite Customer Service Quotes. Let me share with you some which you may also use to inspire your employees.

My Top Twelve

ONE
”You have to perform at a consistently higher level than others. That’s the mark of a true professional. Professionalism has nothing to do with getting paid for your services.”
- Joe Paterno

TWO
If you want to be creative in your company, your career, your life, all it takes is one easy step… the extra one. When you encounter a familiar plan, you just ask one question: What ELSE could we do?
Dale Dauten

THREE
People don’t want to communicate with an organization or a computer. They want to talk to a real, live, responsive, responsible person who will listen and help them get satisfaction.
Theo Michelson, State Farm Insurance

FOUR
”People expect good service but few are willing to give it.”
- Robert Gately

FIVE
Do what you do so well that they will want to see it again and bring their friends.
WALT DISNEY

SIX
If the shopper feels like it was poor service, then it was poor service. We are in the customer perception business.
Mark Perrault, Rally Stores

SEVEN
A customer is the most important visitor on our premises. He is not dependent on us – we are dependent on him.
Unknown

EIGHT
If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
JEFF BEZOS

NINE
As far as customers are concerned you are the company. This is not a burden, but the core of your job. You hold in your hands the power to keep customers coming back – perhaps even to make or break the company.
Unknown

TEN
Customers don’t expect you to be perfect.
They do expect you to fix things when they go wrong.
DONALD PORTER

ELEVEN
The goal as a company is to have customer service that is
not just the best, but legendary.
SAM WALTON

TWELVE
”There are no traffic jams along the extra mile.”
- Roger Staubach

AND OTHER CUSTOMER SERVICE QUOTES

In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away.
Doug Warner

Good service is good business.
Siebel ad

If we don’t take care of our customers, someone else will.
UNKNOWN

Our life is frittered away by detail. Simplify, simplify!
HENRY DAVID THOREAU

Give trust, and you’ll get it double in return
KEES KAMIES

The quality of our work depends on the quality of our people.
UNKNOWN

One of the deep secrets of life is that all that is really worth doing
is what we do for others.
LEWIS CAROL

Mistakes are the portals of discovery.
JAMES JOYCE

Being on par in terms of price and quality only gets you into the game.
Service wins the game.
TONY ALESSANDRA

Our greatest asset is the customer! Treat each customer as if they are the only one!
LAURICE LEITAO

People expect good service but few are willing to give it.
ROBERT GATELY

Well done is better than well said.
BENJAMIN FRANKLIN

To my customer.
I may not have the answer, but I’ll find it.
I may not have the time, but I’ll make it.
UNKNOWN

Tiny Things Have Big Meanings

Tiny things—the tone of your voice, the exact words you use as you go through otherwise ordinary events—communicate volumes.

Do little things, like a slight change in your facial expression, really matter?

Humans don’t swell up like blowfish or change colors like chameleons. Our reactions are seen in more subtle expressions, tones of voice, and body language.

Consider this: recognizing someone’s facial expression takes less than one-sixth of a second. We can process expressions from as far as 100 yards away. How can we do this? We pay attention.

Humans are attuned to facial expressions as an indicator of what their companions are thinking. Because we think facial expressions are important, we pay attention to them. Because we pay attention to facial expressions, we react to them. Because we react, facial expressions become important to our communication.

The next time someone asks you if you like the dinner they made, and you say “It’s good,” remember the other person is paying attention not only to what you say, but also to other messages you might be communicating.

Jef Menguin
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Jef Menguin resides in Quezon City. He facilitates people skills seminars and teambuilding and leadership workshops. Visit his website at http://jefmenguin.com and email him at inspire@jefmenguin.com

It depends upon your perspective

There is no objective way to tell you if you have had a good life, a good day, or a good hour. Your life is a success based only upon your judgment.

A study was done recently in which people on opposite sides of an issue where given the same newspaper article to read. The people were asked to read the article carefully and to offer their reaction. On average, people said they thought the article was biased—against their own position. That is, people on both sides of the issue thought the exact same article was biased against their side. The article could not possibly have been biased against both sides of the issue. Obviously, it wasn’t the content of the article that drove the reaction, but the perspective of the readers. Life events have the same effect. The same event can be seen positively, or it can be seen negatively. It depends upon your perspective.

Jef Menguin
==

Jef Menguin resides in Quezon City. He facilitates people skills seminars and teambuilding and leadership workshops. Visit his website at http://jefmenguin.com and email him at inspire@jefmenguin.com

Better Busy than Bored

Find something to do, because the feeling that we have too much to do is much more pleasing than the feeling that we have nothing to do.

A philosopher once noted that people long for immortality but run out of things to do on a rainy afternoon. If we planned out our time in long chunks, say twenty years, we would never consider penciling in five or ten of those years for wasting time. Yet during the average day, we often let a few hours slip away.

Time is a strange commodity, because we seem to have so much of it, until the moment we have none at all. We often complain about having too much to do. Yet having too much to do is a positive problem of abundance, while having too little to do is a negative problem of shortage.

Metro Plastics Technology in Indiana tested out this principle by cutting the length of the workweek for its employees from forty hours to thirty hours. And do you know what happened after the switch? The quality of the company’s products improved, and the company actually made more money.

Management found that giving workers more to do in less time made the workers more efficient, energetic, and enthusiastic and gave workers more free time outside of the workplace.

Jef Menguin

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Jef Menguin resides in Quezon City. He facilitates people skills seminars and teambuilding and leadership workshops. Visit his website at http://jefmenguin.com and email him at inspire@jefmenguin.com

Evelyn Glennie: How to listen to music with your whole body

Listening is a magnetic and strange thing, a creative force. When we really listen to people there is an alternating current, and this recharges us so that we never get tired of each other. We are constantly being re-created. –Brenda Ueland

Glennie on Ted
Deaf percussionist Evelyn Glennie’s music challenges the listener to ask where music comes from: Is it more than simply a translation from score to instrument to audience? How can a musician who has almost no hearing play with such sensitivity and compassion? The Grammy-winning percussionist and composer became almost completely deaf by the age of 12, but her hearing loss brought her a deeper understanding of and connection to the music she loves. In this soaring video demonstration, Glennie leads the audience through an exploration of music not as notes on a page, but as an expression of the human experience. Playing with sensitivity and nuance informed by a deep understanding of and connection to music, she illustrates a richer picture that begins with listening to yourself. [ Watch Glennie in action ]

Be The Change:
Practice listening today.

Tribute to teachers

Be thankful for all those in your life who have taken the time to share their gifts and knowledge.

I once had a teacher who taught me to read
and how to spell words that I someday would need.
How could she have known where that someday would lead
when she shared her gift with me?

I once had a teacher who taught me to sing.
A song in your heart is a wonderful thing.
I wonder if she knew how much joy that would bring
when she shared her gift with me?

I once had a teacher who taught me to draw.
She opened my eyes to the beauty I saw.
She taught me to see there is beauty in us all
when she shared her gift with me.

I once had a teacher who taught me to play
as part of a team – not always my way.
He taught me a lesson on sharing that day
when he shared his gift with me.

All of these teachers shared gifts that were free.
What I do with these lessons is all up to me.
If I share them with others how thankful they will be
that they shared their gifts with me.

- Author Unknown