I love you…

And then again, someone up there says, “I love you“.

Power Write Process

Another method that really helped my students is the proper understanding of the writing process. I believe that there are two phase of writing. The first is the creating phase. The second is the critiquing phase. Early in my teaching career, I realized that most teachers focused on the latter phase. I suspect that this is one reason why very few English teachers became best selling writers. J.K. Rawling is one. But I guess she focused more on the creating phase. I taught my students 6 stages of the writing process. Now, every time I conduct a workshop on Business Writing, I share the POWER WRITE process. Let me spell it out.
Prewriting
Organizing
Writing the draft copy
Evaluating the traits of effective business letters
Revising

Waiting!
Reading aloud
Input and feedback
Tackling final flaws, and
Ending with a perfect copy

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Jef Menguin facilitates people skills seminars and teambuilding and leadership workshops. Visit his website at http://jefmenguin.com to learn more about his seminars.

Stand UP! Speak OUT! workshop

Communicate with clarity, passion, and power. Communication skills are critical to the success of individuals and their organizations. This is equally true whether you are communicating one to one, or one to one thousand. Improve your people skills and workplace communication techniques through communication skills workshop that will help you build cooperation across your entire organization.

If you live in Metro Manila, Philippines, you are invited to attend Stand UP! Speak OUt! workshop on April 12, 2007.

For course outline and other details, contact Jef Menguin at
09204323632 and inspire@jefmenguin.com

Click here for other seminar schedules.

Jef Menguin facilitates people skills seminars and teambuilding and leadership workshops in Metro Manila, Philippines. Visit his website at http://jefmenguin.com to learn more about his seminars.

Small is the New Big: Seth Godin Speaks

You can’t buy attention. And if you want to be big, you first must think small. Those are some of the belief held by marketing guru Seth Godin. He helped to illuminate and define the power of the individual in business and society. Thinking small may be the single biggest shift in marketing today, and impressing four people (not four thousand) is how the best companies practice their craft. For many reasons, Godin believes that marketers now have the greatest moment of opportunity since the invention of the television, but taking advantage of the moment requires courage.

Click for Transcript here..

Three more customer service tips

Tip #1
Because it costs five times as much to get a new customer as it does to retain a past one, customer satisfaction is everything! Lose this battle, and you’ve lost the war.

Tip #2
Whether you are the CEO of a Fortune 500 company, a car salesman, a postal clerk or a bag boy at the supermarket, your business rides on your performance in winning and maintaining the satisfaction of your customers. Whether you work in the aerospace industry or in the wholesaling industry, money is made or lost based on properly responding to customer attitudes, opinions and experiences with you and your company.

Tip #3
Sometimes it takes years to nurture a client. It can take just seconds to lose one! The loyalty, repeat business and referrals of your customers are paramount to your survival.

Jef Menguin facilitates people skills seminars and teambuilding and leadership workshops in Metro Manila, Philippines. Visit his website at http://jefmenguin.com to learn more about his seminars.

Six Quick Tips on Customer Service

There are thousands of books, courses, and articles written to improve basic customer service skills. Today is one of those days I was reminded why.

Here’s a few tips.

1. Make the first words out of your mouth, “I am sorry.” This is not a legal plea of culpability. It is an expression of regret over the negative experience had by someone else.

2. Never pass up a perfectly good opportunity to keep your mouth shut. God gave us two ears & one mouth for a reason. Listen. As Covey says, seek first to understand THEN to be understood.

3. Watch your body language. Unfold those crossed arms. Make eye contact. Open yourself up literally & figuratively. Now is not the time to multi-task

. Studies show that if we give a complainant our undivided attention, we will spend less time in the long run with a more successful outcome than had we tried to finish our paperwork & answer an email while dealing with the problem.

4. Take notes on the issue. This speaks volumes. The issue is important enough for you to write down. An additional benefit is the need to get to your office where you have pen & paper which helps escort an irate customer away from the traffic flow of others.

5. Outline a plan of action. Follow the plan & follow up with the person to demonstrate success BEFORE they follow up with you.

6. And finally, never, ever, make someone mad who has the power to eat you alive. This translates to a preventative approach to customer service- don’t hack ‘em off in the first place. Apart from humans, the whole animal kingdom lives by this concept. Certainly those of us with opposing thumbs can manage to grasp this fact.

Jef Menguin

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Jef Menguin facilitates people skills seminars and teambuilding and leadership workshops in Metro Manila, Philippines. Visit his website at http://jefmenguin.com to learn more about his seminars.